Policies

1. Introduction

These Terms and Conditions govern your use of the iFoundIt platform and services. By accessing or using iFoundIt, you agree to comply with, and be bound by these terms and conditions.

2. Definitions

• ‘Service’ refers to the lost and found services provided by iFoundIt.

• ‘Plan’ means your selected subscription tier: Essentials, Premium, or Premium Plus.

• ‘Plan holder’ refers to anyone that has an iFoundIt 'Plan'.

• ‘Finder’ refers to the person who finds & reports a lost item found.

• ‘Item Owner’ refers to the registered (and legal) owner of the lost item.

3. User Obligations

• Users must provide accurate and up-to-date information when registering an account and using the service.

• Users are responsible for maintaining the confidentiality of their account details.

• Users must use the service for lawful purposes only.

4. Prohibited Conduct

• Fraudulent claims or misuse of the platform are strictly prohibited.

• Users must not attempt to bypass or breach the platform’s security measures.

• Users must not upload any harmful, illegal, or inappropriate content or use inappropriate language

5. Intellectual Property

• All content on the iFoundIt platform, including text, graphics, and logos, is the intellectual property of iFoundIt and is protected by UK intellectual property laws.

• Users may not copy, reproduce, or redistribute any content from the platform without written permission.

6. Limitation of Liability

• iFoundIt is not liable for any loss or damage arising from the use or inability to use the service, except where required by UK law.

• The success of recovering lost items depends on user interaction, and iFoundIt does not guarantee that lost items will be returned.

7. Dispute Resolution

• Any disputes arising from the use of the service will first be addressed through our complaint’s procedure. If unresolved, the matter may be escalated to independent arbitration or the UK courts.

8. Governing Law

• These Terms and Conditions are governed by the laws of England and Wales.

9. Legal

• iFoundIt is not responsible for the behaviour of third-party couriers or independent users of the platform.

1. Introduction

iFoundIt is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with UK GDPR and the Data Protection Act 2018.

2. Data We Collect

• Personal Data: Examples of which include Name, email, phone number, home address (location data where it facilitates recovery of lost item) etc..

• Usage Data: Information about how you interact with our service, such as IP address, browser type, and location data.

3. How We Use Your Data

• To provide and manage our services.

• To notify you of lost items, returns, and updates.

• For customer service purposes and account management.

• To comply with legal obligations.

4. Data Sharing

• We do not sell or trade your personal data.

• We may share your data with third-party service providers (e.g., payment processors) who help us deliver the service.

• We may share information with law enforcement if required by law.

5. Your Rights

• You have the right to access, correct, or delete your personal data.

• You have the right to object to or restrict certain types of data processing.

• You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated.

6. Data Retention

We will retain your data only for as long as necessary to provide our services or comply with legal obligations.

7. Security

We use industry-standard security measures to protect your personal data from unauthorised access, disclosure, or misuse.

1. Refunds for Plans

• Monthly Plans: Full refunds are available within 14 days of purchase providing no tags have been registered on the iFoundIt database, after this no refunds will be issued.

• Annual Plans: Full refunds are available within 14 days of purchase providing no tags have been registered on the iFoundIt database. After that, no refunds will be provided for the rest of that calendar year.

2. Refunds for Tags

• Refunds for purchased tags and accessories can be requested within 14 days of receipt, provided the tags & accessories are unused/unregistered and in their original condition & packaging and in a condition to be re-sold. A refund will be issued when the above conditions are met following inspection by our team.

• You are responsible for the cost of returning tags & accessories.

• Once the returned tags are received and inspected, refunds will be processed within 14 days.

3. Cancellation Policy:

• At any time during the 14-day cooling off period, you may cancel your Plan by accessing your personal iFoundIt account dashboard providing no tags have been registered on the iFoundIt database.

• For Monthly Plans, cancellations must be made at least 24 hours before the next billing cycle to avoid being charged for the following period.

• Cancellations are immediate for Monthly Plans, and you will not be billed for subsequent months.

• For Annual Plans, cancellation will prevent renewal for the following year, but no refunds will be issued for the unused portion of the current Plan period.

4. Shipping 

1. Shipping Services

   • Premium & Premium Plus Plan holders receive a Plan specific amount of return credits which can be used to offset the cost of return shipping.

   • All returns using this method will be sent to the address under the 'My Account' section of the user dashboard, and not the 'My Store Addresses' section.

   • Weight and size limits exist for found items. We will not fund shipping for items larger or heavier than these limits. See the FAQ on our website for details. A weight limit of 10kg applies to all returns made, that must not be larger than the maximum dimensions of 61 x 46 x 46cm.

   • Essentials Plan holders will need to purchase Return Shipping credits on a pay-as-you-go basis if using the Door to Door Courier return option through the iFoundIt platform. We strongly recommend choosing to do so through the iFoundIt platform as:

   • It keeps you updated with return progress

   • It protects your personal details

   • It confirms delivery with tracking

   • It means our team can help resolve any issues should there be complications during this process

     
     

   If you organise your own return outside iFoundIt, we won’t be notified and can’t support you if there’s an issue during the return shipping process.

   • If items are lost outside of the UK they are still able to be scanned and reported as found. However, regardless of your Plan level, all shipping logistics and costs will be the responsibility of the Plan holder in these instances.

   • iFoundIt and our shipping providers have strict ‘prohibited items’ policies, any violation of these policies will result in immediate deactivation of your account and may lead to the involvement of law enforcement (where appropriate). More details on this can be seen in our ‘prohibited items’ policy.

     
     

2. Shipping Methods

   • iFoundIt partners with reputable carriers to ensure items are returned safely and securely.

   • Delivery times may vary depending on location but are typically 24 hours after being collected from the Finders address. Delays to shipping are the responsibility of the shipping provider and in some instances may be 2-3 business days. 

     
     

3. Lost or Damaged Shipments

   • iFoundIt is not responsible for items lost or damaged during transit, but we will work with the carrier to resolve issues if they arise.

1. Content Guidelines

• Users may upload item descriptions to facilitate the identification and return of lost items.

• All content must be lawful and must not contain offensive or inappropriate words or material.

2. Prohibited Content

• No defamatory, fraudulent, or harmful content is allowed.

• Users must not upload any material that infringes on the rights of others, including intellectual property rights.

3. Content Moderation

• iFoundIt reserves the right to review and remove any content that violates our guidelines.

• Users who repeatedly breach this policy may have their accounts suspended or terminated. If terminated, no refund will be made. 

4. Security 

1. Data Protection Measures

   • All user data is encrypted both at rest and in transit using industry-standard encryption protocols.

   • Regular security audits are conducted to identify and address vulnerabilities.

2. User Responsibilities

   • Users must ensure their passwords are secure and not shared with others.

   • Users must report any suspicious activity related to their account to iFoundIt immediately to support@ifoundit.io.

3. Breach Notification

   • In the event of a security breach, iFoundIt will notify affected users within 72 hours and take all necessary steps to mitigate the impact.

5. Fair Use 

1. Service Usage Limits

   • Users must not abuse the unlimited service features by making an unreasonable number of claims or reports within a given period. Realistically, this means no more than what is statistically average.

   • iFoundIt reserves the right to impose limits on service usage where misuse is suspected. Users will be informed where this is necessary.

2. Misuse of Services

   • Misuse includes, but is not limited to, filing fraudulent reports, creating multiple accounts, or attempting to exploit the platform in any other way. We use AI (Artificial Intelligence) to detect potential misuse and will sanction anyone deemed to be misusing the service.

   • iFoundIt may suspend or terminate accounts that engage in any misuse.

1. Fraud Detection

• iFoundIt uses automated and manual methods to detect and prevent fraudulent claims for lost items or rewards.

2. Verification

• iFoundIt reserves the right to request additional verification from both the Finder and Item Owner to confirm the legitimacy of a claim.

• Accounts found to be engaging in fraudulent activity will be suspended or terminated.

3. Consequences of Fraud

• Fraudulent activity will result in the forfeiture of any rewards and may result in legal action.

1. Commitment to Accessibility

• iFoundIt is committed to ensuring our platform is accessible to users with disabilities in line with the Equality Act 2010.

• We regularly review our platform to ensure it meets Web Content Accessibility Guidelines (WCAG) 2.1.

1. Partnership Eligibility

• iFoundIt partners with trusted third-party services to enhance our offerings, such as shipping partners and local lost and found networks.

2. Data Sharing

• Data shared with partners will be limited to what is necessary to provide the service and will be handled in compliance with our Privacy Policy.

3. Termination of Partnerships

• iFoundIt reserves the right to terminate partnerships that no longer meet our standards or business needs.

1. How to Submit a Complaint

• Users can submit complaints by emailing support@ifoundit.io. Please include all relevant details, such as account information and the nature of the issue.

2. Response Time

• We aim to respond to all complaints within 14 days. Complex issues may take longer, but users will be kept informed of the progress.

3. Escalation

• If you are unsatisfied with the resolution of your complaint, you may escalate the matter to one of the Directors to investigate your complaint using the same email address - support@ifoundit.io.

• Directors frequently monitor the support email inbox for quality and customer satisfaction assurance.

1. Introduction

iFoundIt is committed to protecting the privacy and security of your personal data. This Data Protection Policy outlines how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We collect the following types of personal data from you when you use our services:

• Personal Customer Identification Information:

  • First and last name, email address, phone number, and postal address.

• Account Information:

  • Plan details, payment information, and login credentials (not passwords).

• Lost and Found Item Information:

  • Item details, location data, and communication regarding lost and found cases.

• Technical Data:

  • IP address, browser type, operating system, and device information collected through cookies and other normal website technologies.

3. Legal Basis for Processing Data

We process your personal data based on the following legal grounds:

• Contractual Necessity: To provide our services and fulfil our contract with you (e.g., Plan management, facilitating lost item returns).

• Legitimate Interests: For our legitimate business interests, such as improving our services and preventing fraud.

• Consent: For specific activities like marketing communications, where you have provided explicit consent.

• Legal Obligation: To comply with legal requirements (e.g., accounting and tax obligations).

4. How We Use Your Data

We use your personal data for the following purposes:

• Service Delivery: To provide and manage our lost and found services, including returning items and handling communications between Finders and Item Owners.

• Account Management: To manage your Plan, process payments, and handle account-related issues.

• Customer Support: To respond to your inquiries and provide assistance.

• Marketing Communications: To send you updates, offers, and promotions (with your consent).

• Service Improvements: To monitor and improve the quality of our services.

• Legal Compliance: To comply with legal and regulatory obligations.

5. Data Sharing

We will not sell, rent, or trade your personal data. However, we may share your data with:

• Service Providers: Third-party companies providing payment processing, customer support, and IT services. These providers are contractually bound to handle your data securely and only for the purposes we specify.

• Law Enforcement: If required by law or necessary to protect the rights, property, or safety of iFoundIt, our users, or others.

• Finders and Item Owners: To facilitate the return of lost items, relevant data (e.g., your name or contact information) may be shared between the Finder and the Item Owner. This sharing will be limited to the information necessary to fulfil the return.

6. Data Retention

• Account Data: We will retain your personal data for as long as your account is active or as needed to provide you with our services.

• Plan Data: We will retain personal Plan and account information for as long as legally required to comply with accounting and tax obligations.

• Lost and Found Data: Information related to lost and found items will be retained until the case is closed or the data is no longer necessary for the purposes for which it was collected.

• Marketing Data: Data used for marketing communications will be retained until you opt-out of receiving such communications.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Encryption: We use encryption to secure sensitive data both in transit and at rest.

• Access Control: Access to your personal data is restricted to authorised personnel who need it to perform their job functions.

• Regular Audits: We conduct regular audits of our data protection practices to ensure ongoing compliance.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.

• Right to Erasure: You can request the deletion of your personal data, subject to legal or contractual obligations.

• Right to Restrict Processing: You can request the restriction of processing in certain circumstances.

• Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

• Right to Object: You can object to the processing of your personal data in certain circumstances, such as direct marketing.

• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website and analyse usage patterns. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before submitting any personal information.

11. Data Transfers

We store and process your personal data within the UK. However, in some cases, your data may be transferred to and processed in countries outside the UK that may not have the same data protection standards. In such cases, we will ensure appropriate safeguards are in place to protect your data.

12. Data Breach Notification

In the unlikely event of a data breach, we will notify the relevant authorities and affected individuals in accordance with our legal obligations under the UK GDPR.

13. Contact Information

If you have any questions or concerns about this Data Protection Policy or wish to exercise your rights, please contact us at:

Data Protection OfficerEmail: dpo@ifoundit.io

14. Updates to this Policy

We may update this policy from time to time. Any changes will be communicated via email or through our website. Your continued use of our services after such changes will constitute your acceptance of the updated policy.

1. Introduction

This Cookie Policy explains how iFoundIt uses cookies and similar technologies to recognise you when you visit our website. It outlines what these technologies are and why we use them, as well as your rights to control their use. This policy complies with the UK Privacy and Electronic Communications Regulations (PECR) and the UK GDPR.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They contain information about your browsing activities and preferences, allowing websites to function efficiently and provide a more personalised experience.

Cookies can be classified into the following categories:

• Session Cookies: These are temporary cookies that expire when you close your browser.

• Persistent Cookies: These remain on your device until they expire or are deleted.

• First-party Cookies: Set directly by the website you are visiting.

• Third-party Cookies: Set by third-party services embedded in the website (e.g., analytics tools, advertisers). 

3. Types of Cookies We Use

iFoundIt uses the following types of cookies:

• Strictly Necessary Cookies:

  • Essential for the website to function properly.

  • These cookies cannot be disabled as they are required for activities such as logging in, managing sessions, and ensuring security.

    
    

• Performance and Analytics Cookies:

  • Collect information about how visitors use our website, including which pages are visited and any error messages encountered.

  • We use these cookies to improve the performance and functionality of our website.

• Functionality Cookies:

  • Allow us to remember your preferences (e.g., language or region selection) and provide enhanced features.

  • These cookies may be set by us or third-party services that provide functionality on our website.

• Targeting or Advertising Cookies:

  • Used to deliver relevant advertisements based on your interests.

  • These cookies track your browsing habits and help measure the effectiveness of advertising campaigns.

  • We may share this information with third-party advertisers or use third-party tools to enable this.

4. Cookies We Use

5. Third-Party Cookies

We may use third-party service providers, such as Google Analytics and Facebook, to assist in analysing how our website is used and to deliver relevant advertisements. These providers may use their own cookies, over which we have no control.

6. Your Consent

When you visit our website for the first time, you will see a cookie banner that gives you the option to accept or reject non-essential cookies. By continuing to browse our site, you are giving your consent for the use of cookies as described in this policy. You can change your preferences or withdraw your consent at any time.

7. How to Manage Cookies

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect the functionality of our website, and certain features may not work as intended.

• For Chrome: https://support.google.com/chrome/answer/95647

• For Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

• For Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac

• For Internet Explorer/Edge: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be posted on this page, and if significant, we will notify you via email or a notification on our website.

9. Contact Us

If you have any questions or concerns about this Cookie Policy or our use of cookies, please contact us at:Data Protection Officer

Email: dpo@ifoundit.io

Purpose

This document outlines the procedure for resolving disputes between Item Owners and Finders regarding the return of lost items.

1. Key Principles

• Ownership: The original owner of the lost item retains ownership, and the Finder does not acquire legal ownership.

• Finders Obligation: The Finder must return the lost item once the owner has been identified.

• Reward Agreements: A minimum reward to the value of £20 applies (it is highly likely that a Plan holder would only attach an iFoundIt NFC tag to an item with a value of more than the proposed reward amount). This is set by iFoundIt to ensure that all Finder contributions are recognised. The Item Owner however is able to increase the reward amount at their discretion. 

• The Item Owner agrees to pay a reward by complying with iFoundIt’s T&Cs, this constitutes a deemed contract between the parties.

2. Legal Overview

• Property Law: Finders have no legal right to retain an item once the owner is identified, even in the event of a dispute over a reward.

• Criminal Liability: Refusal by the Finder to return the item could be classified as theft under the Theft Act 1968.

• Contract Law: Verbal agreements (deemed contract) for rewards can be enforced through civil action, but they do not justify withholding the item.

3. Dispute Resolution Steps

3.1. Reporting a Dispute

If an Item Owner or Finder believes a reward agreement has not been honoured, the following steps must be taken:

1. Item Owner or Finder Contact: 

The party experiencing the dispute (either the Item Owner who has not received their item or the Finder who has not received the reward) must contact iFoundIt support within 7 days of the incident.

2. Details to be Submitted:

   • Date of item being reported found.

   • Communication logs between Item Owner and Finder (if any).

   • Details of the reward agreement (verbal or written).

   • Any other supporting evidence (screenshots, emails, etc.).

   
   

3.2. Mediation Process

iFoundIt can facilitate a voluntary mediation process between the Item Owner and Finder:

• Review of Evidence: iFoundIt will review all submitted communication and reward agreements.

Outcome Suggestions:

• If the Item Owner fails to honour the reward: The Item Owner may be advised to fulfil the agreed reward or negotiate an alternative, but the Finder must still return the item.

• If the Finder refuses to return the item: The Finder will be advised of their legal obligation to return the item, regardless of the reward dispute. Failure to return the item may lead to criminal action for theft.

3.3. Resolution Timeframes

• iFoundIt will aim to mediate disputes within 14 days of the initial report.

3.4. Failure to Resolve

If the mediation process does not resolve the issue:

• Item Owner's Recourse: The owner may involve law enforcement if the Finder refuses to return the item.

• Finder’s Recourse: The Finder may file a civil claim for breach of contract to recover the promised reward. However, they must have returned the item first to avoid legal consequences.

4. Legal Considerations for Finders

• Return the Item First: Under UK law, Finders must return the item once the owner is known. Refusing to do so may be considered theft.

• Seek Civil Remedy for Reward: If the Item Owner fails to honour a reward agreement, Finders can pursue the owner through the small claims court for the agreed-upon reward after returning the item.

5. Legal Considerations for Owners

• Fulfil Reward Agreements: Item Owners should fulfil any agreed-upon rewards as this constitutes a deemed contract. Failure to do so may expose them to civil claims.

• Legal Action for Non-Return: If a Finder refuses to return the item, Item Owners can report the matter to law enforcement under the Theft Act 1968.

6. Contact Information

For any disputes, please contact iFoundIt Support at:

• Email: support@ifoundit.io quoting ‘Dispute Resolution’ and detail the context in your email.

7. Final Note

All users of iFoundIt are reminded of their legal obligations under UK law and are encouraged to act in good faith when resolving disputes. iFoundIt is not responsible for enforcing legal contracts but will assist in facilitating communication and resolution.

This document ensures clarity for both Item Owners and Finders and provides a structured approach to resolving disputes while upholding legal obligations.

1. Introduction

This Plan and Fair Usage Policy describes how your iFoundIt Plan will be managed. By purchasing a Plan to access our services, you agree to abide by this policy, which outlines the conditions, terms, and scope of your Plan. This policy is designed to protect the interests of all users and ensure the efficient operation of the platform.

2. Plans

iFoundIt offers three Plan tiers: 

Essentials Plan:

• Digital NFC tag registration and management via our online customer account dashboard.

• Up to 10 NFC tags registered on our secure database.

• Email notifications when lost items are found.

• 1 additional contact to be notified when lost item is reported found

Premium Plan:

• Includes all features of the Essentials Plan.

• Up to 15 NFC tags registered on our secure database.

• SMS notifications for faster alerts.

• 1 additional contact to be notified when lost item is reported found (2 in total)

• 2 Return Shipping Credits to be used for return shipping (alternative return options coming soon).

Premium Plus Plan:

• Includes all features of the Premium Plan.  

• Up to 20 NFC tags registered on our secure database.

• Faster customer support response times.

• 1 additional contact to be notified when lost item is reported found (3 in total)

• 4 Return Shipping Credits to be used for Return Shipping (alternative return options coming soon). 

• 2 Finder Reward Credits valued at £20 per credit. When these credits are redeemed, iFoundIt becomes responsible for rewarding the Finder directly at the specified reward value stated above. After these Finder Reward Credits have been used, the Plan holder will incur the reward costs set by themselves during tag registration

3. Return Shipping Credits

Return Shipping Credits are issued annually to Premium and Premium Plus Plan holders. They are used to fund the cost of returning lost items via our Door to Door Collection/Delivery option.

3.1 Return Shipping Credit Allowances By Plan

Return Shipping Credits are issued on the anniversary of your subscription start date and will not roll-over into the following year.

3.2 Return Shipping Credit Usage

Return Shipping Credits can be redeemed against the following return method:

3.3 Top-Up Return Shipping Credits

• If you select the Door to Door Collection/Delivery return option but have no Return Shipping Credits left, you’ll be prompted to buy top-up credits from our online store for £7.99 each.

• Top-up Return Shipping Credits are valid for 12 months from the date of purchase.

• Top-up Return Shipping Credits will roll-over into the following year and will remain on your Return Shipping Credit balance.

• Top up Return Shipping Credits will be available for purchase from our online store, after your yearly allocated Return Shipping Credits have been used.

3.4 Non-Transferable

Return Shipping Credits are linked to your account and cannot be transferred to other users or accounts. They hold no cash value and are non-refundable.

3.5 Fair Usage

iFoundIt reserves the right to monitor credit usage to prevent abuse, including:

• Excessive use beyond normal expected behaviour.

• Suspected misuse of the return system. Where misuse is identified, we may pause your return access and investigate further. We reserve the right to revoke Return Shipping Credits or terminate service in cases of confirmed abuse.

3.4 Misuse & Early Cancellation Policy

To prevent abuse of our Return Shipping Credits system, the following rules apply:

• You’ll receive your Return Shipping Credits immediately when you purchase a Premium or Premium Plus Plan.

• If you cancel your Plan within 3 months of purchase and have used any Return Shipping Credits, a charge of £9.99 per credit used may apply. This helps cover admin and handling costs, and keeps the system fair for all users.

• If payment is not made, your account may be suspended and future access to the service restricted or denied.

• These conditions apply only to Monthly Plan holders. Annual Plan holders are not affected.

4. Finder Reward Credits

2 Finder Reward Credits are issued to Premium Plus Plan holders. These are intended to reward genuine, completed item returns through the iFoundIt platform. They are used to fund the Finder Reward to a value of £20 per credit. The following applies to Finder Reward Credits:

• They are non-transferable, and will not be carried forward into the following year.

• Once both credits have been used by the Plan holder, the Plan holder then becomes liable to fund the Finder Reward value that they will have pre-set per item during tag registration.

• There is no ability to purchase more Finder Reward Credits once the allocated amount has been used.

4.1 Misuse & Early Cancellation Policy 

To keep the system fair:

• Reward Credits must only be used for real item returns. Any attempt to trigger a reward through false claims, collusion, or staged returns is considered misuse.

• Abuse of Reward Credits may result in:

  • Suspension or termination of your Plan

  • Removal of unused Finder Reward Credits

  • Investigation and possible legal action in serious cases

We use AI to monitor for suspicious activity and reserve the right to audit account use at any time.

Our goal is to reward genuine Finders fairly, abuse undermines that.

To prevent abuse of our Finder Reward Credits system, the following rules apply:

• You’ll receive your Finder Reward Credits immediately when you purchase a Premium Plus Plan.

• If you cancel your Plan within 3 months of purchase and have used any Finder Reward Credits, a charge of £30 per credit used may apply. This covers admin and payment processing costs and helps keep the system fair for all users.

• If payment is not made, your account may be suspended and future access to the service restricted or denied.

• These conditions apply only to Premium Plus Monthly Plan holders. Annual Plan holders are not affected.

This policy helps prevent short-term signups designed to exploit the reward system.

5. Plan Fees and Billing

Monthly Payments:

• You will be billed each month on the same date as when you originally signed up.

• Payment must be made using a valid credit or debit card.

Annual Payments:

• You can choose to pay annually for a discounted rate.

• The annual fee will be charged in advance and cover 12 months of service.

Non-refundable:

• Payments are non-refundable for Monthly and Annual Plans, except as outlined in the Refund Policy below.

6. Automatic Renewal and Cancellation

Auto-Renewal:

• All Plans will renew automatically at the end of each billing period (Monthly or Annual) unless cancelled by the plan holder at least 24 hours before the renewal date.

Cancellation Policy:

• At any time during the 14-day cooling off period, you may cancel your Plan by accessing your personal iFoundIt account dashboard, providing no tags have been registered on the iFoundIt database.

• For Monthly Plans, cancellations must be made at least 24 hours before the next billing cycle to avoid being charged for the following period.

• Cancellations are immediate for Monthly Plans, and you will not be billed for subsequent months.

• For Annual Plans, cancellation will prevent renewal for the following year, but no refunds will be issued for the unused portion of the current Plan period.

  
  

Post-Plan Cancellation & Inactive Tag Policy:

• Once your Plan ends, there is a 14-day cooling off period, with normal notification and returns process.

• After 14 days, tags become 'dormant'. This means they are still scannable by Finders, but we will not share any information or assist in the return process unless you either reactivate your Plan or pay a one-time recovery fee of £49.99 per reported item.

• We do not take possession of items. Legal ownership of lost property remains with the original owner. iFoundIt does not authorise disposal, donation, or reassignment of found items under any circumstances.

• After 30 days with no response from the Item Owner (Plan holder), we will advise the Finder that the report is now closed.

7. Refund Policy

Monthly Plans:

• Our cancellation policy includes a 14-day cooling-off period for unused services. If you haven’t used the service within the first 14 days, you can cancel for a full refund. However, if the service has been used, such as registering an NFC tag or reporting a lost item, we’re unable to offer a refund. For subsequent months, no refunds are provided for the current month after payment has been processed. Cancellation will take place before the next billing cycle.

Annual Plans:

• Our cancellation policy includes a 14-day cooling-off period for unused services. If you haven’t used the service within the first 14 days, you can cancel for a full refund. However, if the service has been used, such as registering a tag or reporting a lost item, we’re unable to offer a refund. After this period, no refunds will be provided for the remainder of the Plan term. Cancellation will take place before the next billing cycle.

Unused iFoundIt NFC tags:

• Our 14-day cooling-off period applies to unused products & services. If you haven’t registered any NFC tags within the first 14 days, you’re eligible for a full refund upon cancellation. However, once an NFC tag is registered, the service is considered in use, and we’re unable to offer a refund.

Service Downtime or Errors:

• If iFoundIt experiences significant service disruptions or fails to deliver services as pledged, you may be eligible for a partial refund or a service credit.

8. Plan Transfers and Changes

Upgrading/Downgrading Your Plan:

• Currently, we do not offer upgrades or downgrades to Annual Plans. 

• If you are on a Monthly plan, you can cancel your existing Plan and switch to a new Plan at the end of your current Plan period.

• Plans are personal and cannot be transferred to another person or account.

9. Fair Usage Policy

To ensure the integrity and smooth operation of the iFoundIt platform, a Fair Usage Policy applies to all users, particularly those on the Premium & Premium Plus Plans.

General Usage:

The iFoundIt service is intended to assist in the recovery of items lost in public or semi-public locations. To maintain service quality and relevance, please note the following fair usage requirements:

Applicable Locations:

The iFoundIt service is designed for items lost or misplaced outside of your home or workplace. Loss reports should reflect items lost in public spaces, transit areas, or similar environments where the public may encounter them.

Exclusions:

• The service is not intended for items misplaced, lost, or temporarily unaccounted for within private residences, personal vehicles, or dedicated workspaces. For such locations, recovery options are generally within the user’s control and outside of our scope.

9.1. Usage Limits

Tag Registration:

• Essentials Plans are limited to 1 person registering up to the number of tags shown in the Plan offering on the website at the time of purchase.

• Premium Plans are limited to 1 person registering up to shown in the Plan offering on the website at the time of purchase. 

• Premium Plus Plans are limited to 1 person registering up to shown in the Plan offering on the website at the time of purchase.

Lost and Found Reports:

• Essentials Plan holders: Can submit an amount of loss reports per year in line with what is deemed to be statistically average. Report amounts beyond this will be flagged for review.

• Premium Plan holders: Can submit an amount of loss reports per year in line with what is deemed to be statistically average. Report amounts beyond this will be flagged for review.

• Premium Plus Plan holders: Can submit an amount of loss reports per year in line with what is deemed to be statistically average. Report amounts beyond this will be flagged for review.

9.2. Prohibited Activities

Fraudulent Claims:

• Submitting false or fraudulent lost item claims is strictly prohibited and will result in account suspension or termination.

Unreasonable Use: 

• Unreasonable or excessive use, such as frequently reporting items as lost beyond typical statistical expectations, may lead to a warning and/or a restriction of services. This policy helps ensure fair access and reflects that most users experience only occasional item loss.

Misuse of lost item reports or notifications:

• Using the platform to send spam or unwarranted notifications to others is strictly prohibited. Abuse may lead to a warning and/or a restriction of services/account termination.

9.3. Review and Monitoring

• iFoundIt reserves the right to monitor usage and investigate any activity that we suspect violates our Fair Usage Policy.

• If we determine that your usage is beyond typical statistical expectations, is excessive, unreasonable, or in breach of this policy, we may:

  • Issue a warning.

  • Limit or suspend your account.

  • Terminate your Plan without refund.

10. Data Usage and Privacy

iFoundIt collects and processes data in accordance with our Privacy Policy. Personal data is used to provide services for you, to manage accounts, and ensure smooth effective operations. We do not sell or misuse personal data, and we take all appropriate measures to protect your information.

11. Policy Updates

iFoundIt reserves the right to update or modify this Plan and Fair Usage Policy at any time. Any changes will be communicated via email or platform notifications. Continued use of the service after such updates will constitute acceptance of the updated terms.

12. Contact Information

If you have any questions or need further clarification regarding this Plan and Fair Usage Policy, please contact our customer support team at:

Customer Service Team - Email: support@ifoundit.io

1. Introduction

The goal of our rewards program is to encourage and recognise individuals who actively contribute to the return of lost property. This Rewards Policy outlines the conditions under which rewards to Finders who successfully return lost items to their rightful owners are offered. These rewards come from either the Item Owners through our platform, or iFoundIt (depending on what Plan the Item Owner has selected).

2. Eligibility for Rewards

To be eligible for a reward, the following conditions must be met:

• Finder Registration: The individual who found and scanned the item (the Finder) should register their details with iFoundIt and have followed the correct procedure to report the item as found.

• Return Completion: The Finder should successfully return the item to the registered Item Owner. If the return is completed ‘in person’ the Item Owner must confirm receipt of their item by completing the relevant form found in the 'My Messages' section of their user dashboard. If the return is completed using the ‘Door to Door’ return shipping option, then we will be notified by our service providers when delivery of the found item back to the Item Owner has been made. The Item Owner must still confirm receipt of their item by completing the relevant form found in the 'My Messages' section of their user dashboard, this will complete the return process, the tag status will be changed back to 'Active', and the reward will then be released to the Finder (if having chosen to receive a reward).

3. Reward Types

The rewards currently offered by iFoundIt are:

• Monetary Reward: Our current reward system is financial, which will be a credit directly into the Finders bank account (should they choose to receive a reward). 

• Charitable Donation: Finders can elect to donate the reward amount to charity.

• We plan to develop the rewards programme in the future to offer other rewards.

4. Reward Amount

• There is a required minimum reward value of £20 per successful return, that Plan holders are obligated to pay in order to comply with the T&Cs of their Plan. This is set by iFoundIt to ensure that all Finder contributions are recognised.

• The Item Owner can increase this amount up to a maximum value.

• In cases where iFoundIt fulfils the Finder Reward (Premium Plus Plan holder using their Reward Credit), the reward is a fixed sum of £20 per Finder Reward Credit, and can be increased by the Plan holder up to a preset maximum.

  
  

5. Reward Distribution

• Monetary Rewards: Payments will be processed through secure payment gateways and sent via bank transfer or digital wallet within 14 days of returned item confirmation.

6. Conditions When No Reward is Payable

iFoundIt reserves the right to withhold rewards under the following conditions:

• Failure to follow procedures: If the Finder does not follow the correct process for reporting or returning the item.

• Fraudulent Claims: If there is any evidence of fraud or abuse of the reward system.

7. Tax Implications

Rewards given to Finders may be subject to tax in certain jurisdictions. It is the responsibility of the Finder to comply with applicable tax regulations and report the reward if necessary.

8. Changes to Rewards

iFoundIt reserves the right to modify the structure, value, or type of rewards at any time. Any changes will be communicated to users in advance and will apply to future returns and reward claims.

Processing Time:

Orders for iFoundIt tags and accessories are typically processed and dispatched within 1 day from receipt of payment. All stock is held and dispatched from the UK.

Delivery Times:

• Standard UK Shipping: Estimated delivery in 2–3 business days.

• Delivery times are estimates and may vary due to factors such as weather conditions and local postal delays.

Shipping Rates:

• UK orders: Free standard shipping on orders over £50.

• For orders under £50, shipping costs will be calculated at checkout.

Item Tracking:

Once your order is dispatched, you’ll receive an email confirmation with a tracking number to monitor your shipment’s progress. For lost item returns, you’ll be notified when the item has been collected from the Finder. A tracking number will also be provided so that you can track the delivery status.

Issues or Delays:

If you experience any issues with shipping, such as a delay beyond the estimated timeframe, please contact our customer service team. While we cannot guarantee delivery by a specific date, we will work with you to resolve any problems and ensure your items arrive as soon as possible.

Prohibited Items - General Guidelines:

This guide provides a detailed list of items that are not allowed to be registered or reported lost on the iFoundIt platform.

• Illegal Items: Any item that is illegal to own, possess, or distribute is strictly prohibited. This includes firearms, drugs, stolen property, and counterfeit goods.

• Dangerous Items: Items that pose a potential threat to public safety, such as explosives, hazardous chemicals, or any item deemed unsafe.

• Perishable Items: Items that are likely to decay or spoil, such as food or plants, are not permitted.

• Personal Identification Documents: Items like passports, driver’s licenses, and other forms of government-issued ID should be handled with great care when being returned in the post. Government-issued guidelines often recommend using secure services, such as registered or tracked mail, for sensitive documents like passports. This ensures that they are delivered only to the intended recipient, adding a layer of safety that standard postal methods cannot provide.

• Sensitive Items: Any items containing confidential information or materials that could lead to identity theft or fraud, such as credit cards, social security cards, or documents with personal details should be handled with great care when being returned in the post. Government-issued guidelines often recommend using secure services, such as registered or tracked mail, for sensitive documents like passports and payment cards. This ensures that they are delivered only to the intended recipient, adding a layer of safety that standard postal methods cannot provide.

• Biological Items: Any items involving biological materials, including animal remains or bodily fluids, are strictly prohibited.

•  Other Restricted Items: Items subject to special legal regulations, such as certain antiques, culturally sensitive artifacts, or protected wildlife products, cannot be registered on the iFoundIt platform.

Prohibited Items: Shipping

The following items (or any item similar in description or content) cannot be carried on any UK shipping services. (bold text shows carrier specific exemptions).

Any person sending such an item may be subject to their shipping order being cancelled without notice:

• Animals Or Organisms Of Any Form

• Any Perishable Goods Or Perishable Food

• Batteries And Items Containing Built In Batteries

• Biological Samples

• Compressed Air & Empty Cylinders

• Covid Tests (FedEx Express, FedEx UK, TNT)

• Drugs, Medication, Prescriptions, Tobacco And Tobacco Products

• Food Items - (All Food Items, Including Non-Perishable Are Prohibited). (Landmark)

• Food Of Any Kind (Including Non-Perishable) (OCS)

• Hand Sanitiser (FedEx Express, FedEx UK, TNT)

• Hazardous Goods Including Aerosol, Asbestos, Explosives, Fire Extinguishers, Lighters Including New, Used And Empty, Fireworks And Christmas Crackers. Items Containing Alcohol, Flammable Or Explosive Substances.

• Illegal Goods - Including Any Items Considered Illegal In Either The Exporting Or Importing Country.

• Large Vehicle Parts - Including Vehicle Panels, Spoilers, Doors Or Engines, Any Car Parts Containing Oil Or Liquids Or Items Related To

• Lighters And Refills Containing Flammable Liquid Or Gas (Including New, Used And Empty Butane, Petrol Cigar And Cigarette Lighters). (Parcelforce)

• Liquids, Creams, Oils, Wax Or Gels

• Medical Equipment

• Monetary/Currency Including Cash, Credit Cards, Debit Cards, Coins, Cheques, Stamps (Unless Franked) And Any Financial Documents.

• Paint (FedEx Express, FedEx UK, TNT)

• Perfume (FedEx Express, FedEx UK, TNT)

• Personal Effects (Suitcases or Personal Belongings) (DPD)

• Poisonous, Toxic Liquids, Solids Or Gases Including Pesticides

• Radioactive Materials

• Weapons - Including Replicas Or Ammunition

• White Goods Including Cooker Hoods Or Hot Tubs

Items Protected For Loss Only (not Damage):

The services provided to us by the couriers will send the following items, however, they will not protect for any damage.

If the item is lost within their network, they will refund the cost of the carriage and the items value (Parcel protection must be taken out for any loss to be claimed)

• Antiques

• Any type of wooden flooring including laminate

• Coffee machines, coffee grinders, coffee roasters

• Cycles, bicycles, unicycles, tricycles.

• Electrical appliances - such as cameras, monitors, computers, drones, tvs or items related to

• Fishing rods

• Furniture

• Knitting machines or sewing machines

• Models, kits

• Musical instruments including amplifiers, speakers or turntables. All musical instruments must be sent in a hard case and boxed

• Suitcase - a suitcase will not be protected if this is used as packaging for internal items.

• Surfboards

• Telescopes or microscopes

• Wall decor items including canvas prints, clocks, framed pictures, pictures, posters, prints, paintings

No Protection items:

The following items (or any item similar in description or content) can only be carried on a no-protection basis on any service.

Any person sending such an item does so at their own risk:

• Ceramics / Porcelain / China / Stone / Granite / Marble

• Glass Items Of Any Type - Including Glassware, Crystal, Bulbs, Screens, Fiberglass, Fish Tanks, Mirrors, Spectacles, Windows, Perspex

• Packaging - Including The Box, Media Packaging, Suitcases Used As Packaging

• Precious Metals And Stones - Including Gold, Silver, Gems, Diamond - Including In Jewellery Form

• Small Vehicle Parts Including Headlights, Taillights, Gearboxes

• Watches

• Cosmetics

Contacting Us

If you have any questions or concerns about shipping, lost item returns, or your order status, please contact us at:

support@ifoundit.io

This policy applies to all physical products purchased directly from iFoundIt as well as the return of found items back to their rightful owner. For digital products and services, please refer to our separate terms and conditions.